At demo games, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own data. Take a few minutes to read through it so you know exactly where you stand.
demo games operates the online sports betting and casino-style entertainment platform available at demogames.bet, serving players in the Philippines. We are the data controller responsible for the personal information you provide when you register, deposit, play, or contact us. If you have any questions about this Privacy Policy or how your data is handled, you can reach our support team at the email address listed in the footer of this page. We are committed to responding to all privacy-related enquiries promptly and transparently. This policy applies to all users of the platform, including registered account holders and visitors who browse without registering. Any updates to this policy will be posted on this page with a revised effective date.
When you create an account with demo games, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. When you make deposits or withdrawals, we collect payment-related information such as your GCash or Maya account reference, transaction amounts, and timestamps — though we do not store full card numbers or e-wallet PINs. We also automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. If you contact our support team, we retain records of that correspondence to help resolve your query and improve our service quality. We may also collect information about your gaming activity, such as bet history, game preferences, and session duration, which is used for responsible gaming monitoring and platform personalisation.
The primary reason we collect your personal data is to operate your account and deliver the services you signed up for — including processing deposits and withdrawals in Philippine pesos, verifying your identity as required by Philippine regulations, and enabling you to place bets and play games on the platform. We also use your information to comply with our legal and regulatory obligations, which include anti-money laundering checks, age verification, and responsible gaming requirements mandated by the relevant Philippine authorities. Your contact details allow us to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the operation of your account. Where you have given us permission, we may also use your email or mobile number to send you information about promotions or platform updates, and you can withdraw this consent at any time. We use aggregated, anonymised data to analyse platform performance, understand how players navigate the site, and make improvements to the user experience. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.
demo games does not sell your personal information to third parties under any circumstances. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors (including GCash and Maya integrations), identity verification providers, cloud hosting services, and customer support tools — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of demo games, our players, or the public. If our business is acquired, merged, or restructured, your personal data may be transferred to the new entity as part of that transaction, and you will be notified of any material changes to how your data is handled as a result. We do not share your data with third-party advertisers or analytics companies for the purpose of targeting you with advertisements outside our platform. All third-party partners we work with are required to maintain data protection standards consistent with applicable Philippine law.
Our platform uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use functional cookies that remember choices you have made, such as your preferred language or display settings, to provide a more personalised experience. We do not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies may prevent certain features from working as expected. For more information on the specific cookies we use and their purposes, please contact our support team using the details in the footer of this page.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping requirements. Gaming activity logs and transaction records are kept for the same minimum period to allow for dispute resolution and regulatory audits. If you request account closure, we will deactivate your account promptly, but we are legally required to retain certain records even after closure. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. We periodically review the data we hold to ensure we are not retaining information beyond what is necessary. If you have questions about the specific retention period for any category of your data, please contact our support team.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe upon verified request. You also have the right to request correction of any inaccurate or incomplete information in your account — you can update many details directly through your account settings, or contact support for assistance with others. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You have the right to object to or restrict certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at the email address shown in the footer of this page, and we will respond within thirty days.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are trained on data protection obligations. We conduct regular security assessments and work with our technology partners to identify and address potential vulnerabilities. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law and without undue delay. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your demo games account and to keep your login credentials confidential.
The most common questions Filipino players ask about how demo games handles their data.
If anything in this Privacy Policy is unclear, our support team is ready to help. You can also check the FAQ for quick answers, or head straight to registration if you are ready to get started on the Philippines' most mobile-friendly betting and gaming platform.